HDISEGUROS

HDI is one of Chile's main insurers. At the start of the 2020 pandemic, it needed to keep offering insurance to its customers remotely, in a relatively complex and lengthy process involving sales agents, supervisors, doctors, and several levels of internal control. It also needed to verify people's identity remotely.

We built a platform that followed the same steps agents already knew, automated the checks, and integrated an external provider of real-time, camera-based identity verification.

It was ready much sooner than an in-house development would have taken, and agents did not have to learn a new way of selling. Sales quickly got back to the pace the health emergency had interrupted.

Internal sales system, not publicly accessible.